F.A.Q.

I am a new resident, what do I need to know?

All new residents are expected to review the building’s governing documents. If you are a tenant your Owner should be providing you with a copy. If you are a new Owner, the previous Owner should be providing you with a copy. You can also find digital copies on our website page: Governing Documents. You should also familiarize yourself with our rules for visitor parking located on our website page: Visitor Parking. Finally, you should review all the documents located on our website page: Reference Documents. Please also ensure that you are registered with the building by completing the required forms and providing the necessary documents found on our website page, New Resident: Registration Documents.

Who handles the Hydro for the building?

Each new Owner or Tenant at SkyCity must set up their own hydro account.

For SkyCity 1 (55 Oneida Crescent) the hydro provider is Alectra Utilities (Former PowerStream Energy Services) and their phone number is 905-417-6900.

For SkyCity 2 (65 Oneida Crescent) the hydro provider is Provident (A Cricket Energy Company) and their phone number is 416-736-0630.

I want to throw out some large bulk items, such as furniture, how do I go about this?

Every other week, the Town of Richmond Hill has bulk-pickup scheduled on Tuesday. You can confirm with Security which Tuesdays of the month this falls on. On the night before bulk-pickup, you must reserve the elevator and bring the item down and either place it on the loading dock or by the compactor room doors.

My garage remote is not working what should I do?

Step 1, make sure that your remote is not working by checking it with Security. Walk with the Security guard to the main garage door and select button “1” on your remote. Ensure that you are pushing the button all the way and holding it for a few seconds. Follow the same procedure for the door leading to your parking level, either P1, L1 or L2, this time selecting button “2” on your remote.

Step 2, if the remote does not work after step one, try changing the battery and following the same procedure above. See the photos below to reference the battery required for your remote. Ensure you are extra careful when opening the remote and that it is on a flat sturdy surface as the hardware is delicate and loose in the remote.

Step 3, if the remote still does not work after these steps please provide it to Management for testing and possible replacement. Please note, remotes out of warranty will cost $150 for replacement. Management will advise you from here what is to follow.

*Please note, anyone from 65 Oneida must contact customer service regarding a deficient remote after it has been tested.

My smoke detector keeps beeping, but there is no fire what should I do?

If this is a result of cooking smoke you will need to air out your Unit immediately by opening your windows, your balcony door and turning on your fans.

If there is no cooking smoke press the reset button on the smoke detector. This should silence the alarm and most of the time resolve the issue. Then call Security or email Management so that we are informed.

The smoke detectors are hard-wired, not battery operated. If the issue persists contact Management so that we can investigate and possibly replace it.

Do residents at SkyCity need to set up gas?

No, you do not need to set up gas. There is no gas provided to the Units of the building.

Where can we get replacement filters for our fan coil units?

New filters can be purchased from our online store via the condocontrolcentral.com. There are 2 types of filters that we carry, one is a standard filter, which is 2 for the price of $10 (plus fees), and the other is a hypoallergenic filter, which is one for the price of $15 (plus fees). Once the order is ready Security will have your filter(s) and will inform you that they are ready for pick-up. Filters should be maintained and inspected routinely by residents to ensure they are replaced accordingly. The Corporation may provide spring and fall maintenance, however, it is the responsibility of the resident that their fan coil unit is maintained.

How do I place a notice on the community notice board in the mail room?

If you would like to post something on our Community Notice Board, it must first be approved by Property Management and cannot be larger than 8.5 inches by 6 inches. 

You must be an on-site resident at SkyCity Condominiums to have your notice posted on the board. Posting will be for 30 (thirty) days, space allowing. The criteria for all notices are items for sale and residents seeking particular services (i.e. a dog walker). Please note, at this time business advertising and soliciting will not be approved.   

I have a noise complaint, who do I go to?

Any time-sensitive complaint, whether it be a noise complaint or even a smoking complaint, requires investigation at the time of the occurrence. Contact Security immediately so they can investigate. Please note, you can also contact the police if you feel it is necessary.

I have heat in my Unit, but why can I not turn the air conditioning feature on? 

Our building runs on a fan coil system that will only offer you one of the two options mentioned above. The building must switch between heat and air conditioning for all Units. This feature cannot be individualized with fan coil units. In other words, if the building is providing heat at this moment, you will not be able to turn on the air conditioning until it is time for the entire building to change over to air conditioning, and vice versa.

I would like to set-up Internet and/or cable in my Unit, what provider can I use?  

Our building only has wiring installed throughout the building by Bell and Rogers. As a result, you will only be able to use their services.